Returns Information

You have the right to return your order, this must be notified to Garden & Hire Spares Ltd.

You can notify us using the form above or by contacting us using the details below.

If you cancel the contract you must return the goods to Garden & Hire Spares Ltd at your expense within 30 days

If you are outside this cancellation period, please contact us so we can advise whether a discretionary return is available.

See Terms & Conditions for Cancellations.

You are recommended to return the goods in the original packaging or similar and should take reasonable care of the goods. A full refund (less postage) will be issued by Garden & Hire Spares Ltd within 30 days if the goods are received in resalable condition. If the goods are not received in resalable condition, Garden & Hire Spares Ltd reserves its right to deduct an amount from the refund for any resulting loss in value.

Include your returns number, order or invoice details and any relevant paperwork inside the parcel. Please avoid attaching postage labels directly to the product packaging where possible.

If an item arrives damaged, is incorrect or develops a fault, please contact us as soon as possible so we can help. Tell us your order number, the affected part number and what has happened. Terms & Conditions

If the part has been fitted, please include the fitting date, machine details and a description of the fault. Where available, a workshop job sheet or fitting invoice can help us assess the issue, but these documents are not a condition of your statutory rights.

We may need to inspect or test the item to establish the cause of the problem. We will explain the next steps and arrange an appropriate return method where required.

Where goods are faulty, damaged on arrival or incorrectly supplied by us, we will cover reasonable return costs. Please contact us first to agree the return arrangements.

Please check part numbers and machine details carefully before ordering parts that we need to obtain specially for you. If you are unsure, contact us before purchase so we can help confirm the correct part.

For returns, acceptance of special-order parts is at our discretion. Where we agree to accept a discretionary return, a handling charge of 20% of the returned goods' value or £5, whichever is greater, may apply. We will confirm any charge before you return the goods.

This handling charge does not apply to a valid statutory cancellation or a return where you are entitled to a remedy because the goods are faulty or misdescribed.

For a valid consumer cancellation, we will refund or contact you within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier.

If you cancel your whole order, we will also refund the standard outbound delivery charge. If you selected a more expensive delivery service, the additional cost above standard delivery is not refundable under the change-of-mind cancellation rules.

Refunds will be made using your original payment method unless otherwise agreed. Any lawful deduction for a reduction in the goods' value will be explained.

The consumer change-of-mind cancellation rights described above do not apply to purchases made in the course of a business.

Please contact us with your order details so we can advise on your return under the terms agreed at purchase. Any applicable handling charge will be confirmed before you send the goods back.