Helpful Information & FAQ About Ordering
Stock icon key Explained
Item In stock. If you're logged in, you will see actual stock levels. Guest users will see a green tick, indicating that at least one item is in stock.
Currently Out Of Stock But Available To Backorder. The item is currently out of stock but can still be backordered using the Add to Basket button (see Ordering of Items Shown as Not In Stock below).
Out of stock. The item is currently out of stock and not available to backorder. The Add to Basket button will not be shown.
No longer avalible Items withdrawn from sale will no longer appear on the website. If you’re viewing a parts list and a part is missing, it is most likely NLA (No Longer Available) and cannot be backordered. If you’re unsure, please contact us.
Ordering
Orders can be placed directly through our website. Simply add your items to the cart and proceed to checkout. A confirmation email will be sent once your order has been successfully placed.
Backorders
If an item is marked as "Out of Stock", it can usually be backordered. This means we will dispatch it as soon as it becomes available. We will notify you if there are any extended delays.
Ordering of items shown as Not In Stock
If an item shows as Currently Out of Stock, it means it is unavailable in our Kidderminster warehouse and must be ordered in from the supplier (see below for estimated supply times).
Please note:
Not in Stock does not automatically mean it will be restocked in our warehouse. Many items are not kept in regular stock due to limited demand.
Instead of waiting for the item to show as In Stock, we recommend placing your order anyway so that we can obtain it specifically for you. To do this, simply add the item(s) to your basket and complete the checkout process as normal.
We will then place a supplier order on your behalf. Once the item is available, it will be dispatched using your selected delivery method.
If the item cannot be obtained, we will notify you and issue a full refund for that item.
Estimated Supply Times
Below are estimated supply times based on current conditions and supplier performance. Please be assured we are working to fulfil orders as quickly as possible to keep your machinery running.
Brand Examples & Estimated Times (when in supplier stock):
Briggs & Stratton: 2–3 working days (UK warehouse), 7–10 working days (EU warehouse)
Honda: 2–3 working days (UK warehouse), 5–7 working days (EU warehouse)
Kawasaki: 2–3 working days (UK warehouse), 5–7 working days (EU warehouse)
Mountfield: 3–7 working days (EU warehouse)
Each product page shows an estimated ETA/ETD based on the average supply time we experience for that brand or product group.
Please note:These times apply only to items currently in stock at supplier warehouses. If the item is also out of stock at the supplier, delivery times will increase depending on where it needs to be sourced from.
If you need to confirm the availability or likely lead time before ordering, please email us at sales@gardenhirespares.co.uk, and one of our team will check and respond where possible.