Terms and Conditions

DEFINITIONS: 'The Company' means Garden and Hire Spares Limited

PRICES: The Company reserves the right to amend prices and terms without prior notice, although every effort will be made to maintain prices as stated. Goods will be invoiced at prices in effect at the date of delivery. Prices are exclusive of VAT at the current rate unless expressly stated to be VAT inclusive or VAT exempt.

PAYMENT: All credit accounts are to be paid to the Company at Garden Hire Spares Ltd. Unit 1 Oldington Trading estate, Stourport Road, Kidderminster, Worcestershire DY11 7QP.

Invoices are dated with the date of despatch. Payment is to be received within the terms stated on the invoice. Any Invoices for which payment has not been received within the terms stated on the Invoice will be deemed to be overdue and will be subject to interest charges.

The Company reserves the right to charge interest on accounts outstanding beyond the time specified in this condition, the rate of interest will be charged at 1.5% per month above the base lending rate of the Santander bank.

For orders delivered outside the United Kingdom, the customer is responsible for any customs duties, import VAT, taxes, clearance fees, courier handling charges, or other charges applied by the destination country.

DELIVERY: To destinations in the United Kingdom goods over the value of that agreed in the client trading contract (excluding VAT) will be consigned with carriage paid but at the customer’s risk and by an approved courier. If other arrangements are made on the customer’s instructions any additional costs will be payable by the customer. The company reserves the right to add a surcharge to cover the cost of handling, packing and carriage/postage which will be added to Invoices for goods which (excluding VAT) amount to less than the agreed carriage paid amount.

Goods delivered to a third party, by the request of the customer, remain the risk of the customer.

RETURNS: All products returned must be complete and contain all original manufacturer packaging including packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.

If you receive damaged merchandise, it is preferable to refuse delivery from the carrier attempting delivery. If you accept the package, you must make sure it is noted on the carrier's delivery records in order to file a damage claim from The Company. You must notify The Company of damaged goods within 24 hours of delivery, our regular return policy will override any claim of damage. Defective returns can be accepted within 15 days on receipt of the package for refund or replacement. If we have sent you an incorrect product, we will exchange it or provide a full refund.

Non defective returns will be accepted within 15 days of receipt of the package on condition that original shipping charges of all non defective returns will be non-refundable.

If the package is refused by the customer without any reason, the customer shall be responsible for the return shipping charges, plus a 15% restocking charge.

Special order parts that are not in stock are ordered in for customers on a non-returnable basis, so please make sure all the information you supply when ordering special order items is correct. If the item is returnable there will be a handling charge of 20% or £5 whichever is the greater. If you are at all unsure about the parts you require please contact us before purchase.

SHORTAGES: All products not received must be notified in writing (email) within 5 days of delivery.

WARRANTY: Standard WAR TEC parts come with a 12 month warranty, OEM parts are only covered by a 3 month warranty

Wearing parts or parts damaged by using E10 or higher fuel are not covered.

When you make a claim, you’ll usually need:

• Proof of purchase - usually an invoice from within the allocated time frame
• Details of what the problem is, a picture or video usually helps

The Company is not liable for any current or future loss of earnings. We do not cover any consequential damage to your machine or property arising from the use or failure of our parts.

CREDITS: Credits may be taken from outstanding balances but in the event of a nil balance the amount of credit must be taken in the equivalent stock value.

RETENTION OF TITLE: Whether or not the risk in goods shall have passed to the Customer, the property in the goods sold shall be and remain the Company until the Company has received payment in full for them, together with payment in full for any goods supplied by the Company to the customer the price for which is overdue for payment. Pending receipt by the Company of such payments, the customer shall hold the goods for the Company representative. All goods supplied in the hands of the buyer will remain the property of the seller until all the outstanding debt to the seller is paid.

CANCELLATION: Every effort will be made to carry out the contract, but its due performance is subject to cancellation by the Company, or to such variation as it finds necessary as a result of any Act of God, War, Strike, Lockout, or any other Dispute, Flood, Fire, Drought, Legislation, or other causes (whether of the foregoing class, or not) beyond the Company's control. No responsibility is accepted by the Company for late deliveries.

CUSTOMER CANCELLATION:You have the right to cancel your contract within seven working days of the receipt of the goods. This cancellation must be notified to Garden & Hire Spares Ltd in writing or by e-mail. If you cancel you must return the goods to Garden & Hire Spares Ltd at your expense within 30 days. You are recommended to return the goods in the original packaging or similar and should take reasonable care of the goods. A full refund (less postage) will be issued by Garden & Hire Spares Ltd within 30 days if the goods are received in resalable condition. If the goods are not received in resalable condition, Garden & Hire Spares Ltd reserves its right to deduct an amount from the refund for any resulting loss in value. Please also see Returns

JURISDICTION: The construction, validity and performance of this contract shall be governed by the Laws of England and any legal proceedings in relation to such contract shall be submitted to the jurisdiction of the English Courts without prejudice to the Company's right to bring any such proceedings before the courts have jurisdiction in the place of residence and business.

WEB ORDERING: By completing and submitting a order request on our website (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract at the point of delivery of goods. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order. In the case of pricing errors or the non-availability of advertised products,The Company reserves the right to cancel your order and refund you.

INTERNATIONAL ORDERS, CUSTOMS DUTIES AND IMPORT CHARGES: For orders delivered outside the United Kingdom, the customer is responsible for any customs duties, import VAT, taxes, clearance fees, courier handling charges, or other charges applied by the destination country.

These charges are not included in our product prices or delivery charges unless clearly stated otherwise at checkout. We have no control over these charges and cannot predict their amount.

The customer is responsible for ensuring that the goods ordered can be legally imported into the destination country and for paying any charges required to release the goods from customs or the courier.

If the customer refuses to pay customs duties, import taxes, clearance fees, or any other charges due, and the parcel is returned to us, we may deduct from any refund the original delivery cost, return delivery cost, customs charges, courier fees, and any other costs we incur as a result. If the goods are not returned to us, or are abandoned, destroyed, or otherwise unrecoverable due to non-payment of these charges, we will not be able to refund the order.

This does not affect your statutory rights.