Terms and Conditions
Terms & Conditions of Sale
DEFINITIONS: 'The Company' means Garden and Hire Spares Limited
PRICES: The Company reserves the right to amend prices and terms without prior notice, although every effort will be made to maintain prices as stated. Goods will be invoiced at prices in effect at the date of delivery. Prices are exclusive of VAT at the current rate unless expressly stated to be VAT inclusive or VAT exempt.
PAYMENT: All credit accounts are to be paid to the Company at Garden and Hire Spares, All Seasons Store, Lightwood Lane, Cotheridge, Worcestershire WR6 5LT.
Invoices are dated with the date of despatch. Payment is to be received within the terms stated on the invoice. Any Invoices for which payment has not been received within the terms stated on the Invoice will be deemed to be overdue and will be subject to interest charges.
The Company reserves the right to charge interest on accounts outstanding beyond the time specified in this condition, the rate of interest will be charged at 1.5% per month above the base lending rate of the Santander bank.
DELIVERY: To destinations in the United Kingdom goods over the value of that agreed in the client trading contract (excluding VAT) will be consigned with carriage paid but at the customer’s risk and by an approved courier. If other arrangements are made on the customer’s instructions any additional costs will be payable by the customer. The company reserves the right to add a surcharge to cover the cost of handling, packing and carriage/postage which will be added to Invoices for goods which (excluding VAT) amount to less than the agreed carriage paid amount.
Goods delivered to a third party, by the request of the customer, remain the risk of the customer.
RETURNS: All products returned must be complete and contain all original manufacturer packaging including packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
If you receive damaged merchandise, it is preferable to refuse delivery from the carrier attempting delivery. If you accept the package, you must make sure it is noted on the carrier's delivery records in order to file a damage claim from The Company. You must notify The Company of damaged goods within 24 hours of delivery, our regular return policy will override any claim of damage. Defective returns can be accepted within 15 days on receipt of the package for refund or replacement. If we have sent you an incorrect product, we will exchange it or provide a full refund.
Non defective returns will be accepted within 15 days of receipt of the package on condition that original shipping charges of all non defective returns will be non-refundable.
If the package is refused by the customer without any reason, the customer shall be responsible for the return shipping charges, plus a 15% restocking charge.
WARRANTY: All standard WAR TEC parts come with a 12 month warranty, OEM parts are only covered by a 3 month warranty
When you make a claim, you’ll usually need:
Proof of purchase - usually an invoice from within the allocated time frame
Details of what the problem is, a picture or video usually helps
CREDITS: Credits may be taken from outstanding balances but in the event of a nil balance the amount of credit must be taken in the equivalent stock value.
RETENTION OF TITLE: Whether or not the risk in goods shall have passed to the Customer, the property in the goods sold shall be and remain the Company until the Company has received payment in full for them, together with payment in full for any goods supplied by the Company to the customer the price for which is overdue for payment. Pending receipt by the Company of such payments, the customer shall hold the goods for the Company representative. All goods supplied in the hands of the buyer will remain the property of the seller until all the outstanding debt to the seller is paid.
CANCELLATION: Every effort will be made to carry out the contract, but its due performance is subject to cancellation by the Company, or to such variation as it finds necessary as a result of any Act of God, War, Strike, Lockout, or any other Dispute, Flood, Fire, Drought, Legislation, or other causes (whether of the foregoing class, or not) beyond the Company's control. No responsibility is accepted by the Company for late deliveries.
JURISDICTION: The construction, validity and performance of this contract shall be governed by the Laws of England and any legal proceedings in relation to such contract shall be submitted to the jurisdiction of the English Courts without prejudice to the Company's right to bring any such proceedings before the courts have jurisdiction in the place of residence and business.
WEB ORDERING: By completing and submitting a order request on our website (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract at the point of delivery of goods. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order. In the case of pricing errors or the non-availability of advertised products,The Company reserves the right to cancel your order and refund you.
Registered in England Company Number. 05848313