Customer Services

Please contact us via our contact us form or email us at sales@gardenhirespares.co.uk

Returns & Replacements

At GHS, we do our very best to ensure that products you receive are as described.

In the event you are not completely satisfied you may return your product to us and get a full refund or we will provide a replacement subject to the terms and conditions below.

Terms and Conditions:

1. All products returned must be complete and contain ALL original manufacturer packaging including packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. In addition, please include a letter with the following information: Order Number, Your Name, E-mail Address, Reason for Returning or preferably, print and complete the Returns Form below.

2. Please use a carrier that is able to provide you with proof of delivery. For your protection, we strongly recommend you fully insure your return shipment in case of any loss or damage.

3. If you receive damaged merchandise, it is preferable to REFUSE DELIVERY from the carrier attempting delivery. If you accept the package, you must make sure it is noted on the carrier's delivery records in order to file a damage claim from GHS. Keep the product together with the original packaging and notify our customer service department immediately. If you do not notify GHS of damaged goods within 24 hours of delivery, our regular return policy will override any claim of damage. DEFECTIVE returns can be accepted within 15 days on receipt of the package for refund or replacement. If we have sent you an incorrect product, we will exchange it or provide a refund.

4. NON-DEFECTIVE returns can be accepted within 15 days of receipt of the package on condition that original shipping charges of all NON-DEFECTIVE returns will be non-refundable.

5. If the package is refused by the customer without any reason, the customer shall be responsible for the return shipping charges, plus a 15% restocking charge.

If you have any queries please contact our customer services team: sales@gardenhirespares.co.uk.

Returns Form

Please print off & fill out the returns form on the link below & send your completed form back with your goods

Returns Form

Returns Label

Please use the returns label on the link below to return small packages under 1kg in weight

For returns weighing over 2kg please contact us on 01905 333475 Option 1

Returns Label

Payment

Our checkout pages are hosted on a secure server and all transactions taking place are encrypted, so your card details are protected.

SecureTrading's online payment system is the most sophisticated available. All financial transactions are processed securely behind protected firewalls, allowing us to safely process your card payment with the bank. Financial details are never left unencrypted on any part of our system, and are never sent by Internet email.

For more details about SecureTrading or to find out how its payment system could benefit your business, visit the SecureTrading website at www.securetrading.com

Promotions

Promotions and new products will be available from time to time on our web store , you will also be notified via email if you signed up for our Newsletter.